Clearpay faq
OMNI: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.INSTORE: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.ONLINE: Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Clearpay responsibly.The service is provided by Clearpay Finance Ltd. Clearpay Plans are not regulated by the Financial Conduct Authority.
OMNI: Clearpay can be used online and instore. To transact online, just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order!To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out. You will repay us the amount in 4 instalments.INSTORE: Clearpay can be used instore. To use Clearpay instore, simply download the Clearpay mobile app, set up the Clearpay Card, and use the Clearpay Card with Apple Pay or Google Pay to make a contactless payment at check out! You will repay us the amount in 4 instalments.ONLINE: Just shop on Merchant Site and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa, Mastercard or Amex).If you've used Clearpay before, just log in to your Clearpay account.
Then complete your order!
OMNI: Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.INSTORE: Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.ONLINE: Take a look at the Clearpay Shop Directory to check out our amazing partners where you can use Clearpay.
OMNI: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.Other eligibility criteria apply. See Clearpay Terms of Service for further details.INSTORE: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.Other eligibility criteria apply. See Clearpay Terms of Service for further details.ONLINE: Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.Other eligibility criteria apply. See Clearpay Terms of Service for further details.
OMNI: Clearpay will split the total value of your order into 4 instalments payable every fortnight. When transacting online the exact amounts and dates will be displayed for you to agree to before you confirm your purchase. For instore purchases you will receive your payment summary once you have successfully transacted.If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.INSTORE: Clearpay will split the total value of your order into 4 instalments payable every fortnight. You will receive your payment summary once you have successfully transacted.If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.ONLINE: Clearpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
OMNI: If you cannot make a payment, please contact Clearpay here.As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.INSTORE: If you cannot make a payment, please contact Clearpay here.As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.ONLINE: If you cannot make a payment, please contact Clearpay here.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay.Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. If your order is less than £24, the total late fee will be £6. If your order is £24 or over, total late fees will not exceed 25% of the total order or £24, whichever is less.Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future. We encourage you to use Clearpay responsibly. Please see Clearpay Terms of Service for further details.
OMNI: Clearpay orders are delivered within our standard delivery timeframes like any order from liftupsupplements.com.ONLINE: Clearpay orders are delivered within our standard delivery timeframes like any order from liftupsupplements.com.
OMNI: Yes, your order value including shipping must be between £30 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.INSTORE: Yes, your order value including shipping must be between £30 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
ONLINE: Yes, your order value including shipping must be between £30 and £1000 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.
OMNI: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.INSTORE: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.ONLINE: Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
OMNI: Clearpay purchases follow the retailer's standard return policy for both instore and online transactions. Check with the liftupsupplements.com return policy to make sure your purchase is eligible for return.Please note, refunds for Clearpay purchases will be refunded from liftupsupplements.com to Clearpay. We cannot provide an exchange or cash refund.When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.INSTORE: Clearpay purchases follow the retailer's standard return policy for both instore transactions. Check with the liftupsupplements.com return policy to make sure your purchase is eligible for return.
Please note, refunds for Clearpay purchases will be refunded from liftupsupplements.com to Clearpay. We cannot provide an exchange or cash refund.When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.You can view the details by logging in to your Clearpay account. For more information on refunds, please visit Clearpay’s FAQ page.ONLINE: Items purchased with Clearpay follow our standard return process.Please note, refunds for Clearpay purchases will be refunded from liftupsupplements.com to Clearpay. We cannot provide an exchange or cash refund.When the refund is processed, any upcoming payments you have to Clearpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Clearpay.You can view the details by logging in to your Clearpay account.
OMNI: Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.INSTORE: Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.ONLINE: Visit the Clearpay website here for a comprehensive list of FAQs, Clearpay Terms of Service here, and Privacy Policy here.
STORE FAQ
FAQ's
Explore Lift Up Supplements’ FAQs to find everything you need to know about our premium products, nutrition support, delivery, and returns.
Get in touch
sales@liftupsupplements.com
The average response time is 24 hours.
Our customer support operates from Monday to Friday, between 8:00 AM and 5:00 PM.
Delivery is FREE for orders over £50. For orders under £50, delivery costs £3.99. We aim to deliver within 2–4 working days.
Place your order before 1 PM (Monday–Friday) for same-day dispatch. Delivery typically takes 2–4 working days after dispatch.
Yes! Once your order has been shipped, we’ll send you an email with your tracking details.
We currently ship to addresses within the United Kingdom only. Unfortunately, we do not offer international shipping at this time.
Please contact us within 7 days of receiving your order with your order number and a photo of the issue. We’ll arrange a replacement or refund as quickly as possible.
Yes. You have 14 days to return unopened, unused products in their original packaging. Please email us at sales@liftupsupplements.com to arrange a return. (Return postage costs are the responsibility of the customer unless the item is faulty.)
Yes, you can use discount codes at checkout. Please note that discount codes cannot be applied to sale items or combined with other promotions unless specified.
Absolutely! We only stock 100% genuine products from trusted brands and official distributors.
You can reach our support team via: Email: sales@liftupsupplements.com Instagram: [@liftupsupplements](https://www.instagram.com/liftupsupplements/) Mail: 4th Floor Office, 205, Regent Street, London W1B 4HB